Home Despiseit
I’ve had issues with Home Depot for ages. The place ran Hechingers out of town in the DC metro area years ago and now has the same issues Hechinger’s had when it closed its doors. What it doesn’t have that Hechingers did have is local roots. But now HD is plagued by bad customer service, inaccurate inventory, poor quality inventory, lack of knowledgeable staff, messy stores and a host of other issues. The whole “show me your receipt on the way out or you can’t leave” practice that many superstores practice now is something that has always irritated me. It never seemed right, to be treated like a criminal, and I highly doubt that it really prevents much theft. I mean, you’ve just come through the register, you’ve got a bag, what do they think I’m doing? Being accused guilty before proven guilty goes against so many tenets of our societal foundations yet like sheep we follow these corporate mongrels’ rules without a peep.
This guy got detained by DCPD for not showing his receipt and wrote a letter to the CEO of HD to complain. It’s well written and it struck a note with me because on many occasions have experienced several of the things on his list of complaints.
http://www.mattashburn.com/index.php/2008/02/27/why-ill-no-longer-shop-at-dcs-home-depot/
When are they going to learn? Hopefully now.
March 1st, 2008 at 11:51 am
I totally agree– I’ve always despised the practice of exit receipt checking. It does nothing other than punish and intimidate loyal customers and doesn’t prevent “shrink”. The only place this is even remotely legal is at a club store where you sign to an agreement stating that you are aware carts and bags are checked on exit. This too irritates me but you can’t do much about that. Otherwise, they can go fuck off.